Over 2 months wait for a line
<p>On 26 March 2017 I placed an order for an ADSL line on Telkom's website. All my details had to be completed, including my banking details. I then used their "Contact Me" option to follow up on the order with no response. Eventually after waiting long enough I went to the Telkom store in Menlyn on 13 April 2017 to try follow up on my order. I was told there was no record of me or my order on their system. The sales consultant allowed me to use their phone to then place an order via their call centre. This was done, and I received an order number ( ********** 81a). I received a phonecall about a week later to verify my address and was told someone would be contacting me within a week or so to arrange for my line to be installed. This did no happen. I then used the online chat function on Telkom's website to enquire about my order and was informed that my order had been cancelled. When I asked who cancelled this, why it was cancelled and how I can go about resolving this I was first told that I should place the order again and wait another 21 days, then I was told that the consultant would get whoever cancelled my order to contact me later that day (this was 18 May 2017). When I didn't receive a call I went back to the Telkom store in Menlyn only to be told they couldn't assist me because their system was down. I then returned to their store the next day (19 May 2017), gave my ID number and the sales person confirmed my name from their system, but said there was no record of any order for me. I told her I had an order number and had spoken to someone to verify my address, to which she responded that she can't do anything with my order number - what is the point of having an order number generated then???</p> <p> </p> <p>The very next day (20 May 2017) I received a phone call from a Telkom Consultant (Thandeka) who asked if my online order had been completed. After explaining my frustrations she completed all my details including my banking details and the fact that the person who owned my flat had previously had a landline on her system. She then assured me that someone would contact me within 3 to 5 working days to confirm everything and set up an installation date. 6 working days later I phoned the call centre to follow up on my order where I was told there is no record of my order (AGAIN!!). They kept telling me there is no record of my order on the system, yet they could repeat all my personal details to me - how is this possible??!!</p> <p> </p> <p>I eventually spoke to a consultant named Samukelisiwe who said that she would phone me personally this morning to ensure that the order has been placed and informed me that I would be liable for a R792 installation fee! After all the trouble I've heard you'd think they'd try and satisfy me in some way. Nobody phoned me today and I have just gotten off the phone with someone who said they would come to install my line tomorrow between 8:00 and 16:00, but they wouldn't phone me when they are at my complex. How do they expect to get in??</p> <p> </p> <p>I am utterly disgusted at the ******* service I have received and all the empty promises that were made! I wait in anticipation to see if anyone even arrives to install my line tomorrow as I now have to put a day's leave in to wait for them to hopefully arrive...and then I still have to pay them for their sh**t service???!! You have got to be kidding me!!</p>