1 reviews | Active since Jan 2016

11 Apr 2016, 16:25

Over 2 Months and still no LTE Router / Internet

Hi,<br> <br> i signed up online for the Telkom LTE uncapped Broadband 2 months ago.<br> i didnt receive any calls back, so after 1 week i called telkom (on hold for more than 40mins). Seems my cell number was incorrect, they updated it and said an agent would call me right back. never happened. i did this 5 more times over a space of 6 weeks (Hold for 40mins + , eventually speak to someone - confirm our order - update details -someone will call you right back. - Never happened.<br> Eventually into week7 we got hold of someone at Telkom (Cindy i think) who did the application/Vetting process. it was successful. This was now the 23rd Of March. She said our router will be with us within 5-7 working days. Its now been 14 working days and still nothing.<br> Ive literally had to purchase more than 2k of mobile data while waiting for this over the last 2 + Months. I have had enough of this waiting - very dissatisfied with this service/process

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Replies (1)
Telkom
Telkom's reply11 Apr 2016, 19:19
Official
Hello BCass,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM222501.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team