Over 15 days without technician & telkom tells me to just keep waiting, it's process!

Both our residential Line and Adsl uncapped internet has not been working for almost 2 weeks straight and the call tells me that their technical team is still DECIDING on which advanced technician to pick. We are paying Telkom Almost R1400 every month and this is the condescending treatment we get. I have been calling everyday and a part of me even wonders wether we are being avoided because were simply staying in limpopo. They might as well should've told me to brace myself for a non connected December, nice going telkom.