Over 10 posts on your FB page query still not reso

I refuse to pay my mom's bill for a service she didn't receive, I have logged query after query but nothing gets done. Your facebook admin keeps making promises and one apology after the other but it has been weeks since we have been waiting.<br> Don't even bother to call me with your upgrades, just cancel my contracts as soon as they expire. My mom has suffered enough, the only reason she has a landline is for her safety but for the past four weeks I'm subjected to going home almost daily to check on her since we have no other means of communication,