Over 1 month with no intenet or response

Telkom mobile was contacted on the 13th May 2015 with a complaint of poor signal in the area. The contact center opened a case and informed of a 72 hour resolution time and confirmation from a technician. On the 26th May 2015, Telkom was reminded of the incident and the priority of the incident increased and there is still no improvement or response from Telkom. Should you pay the monthly subscription if there is no network?<br>