Outstanding Refund

<p>As per an email that I received from your contract department on the 01 June 2016, I am to receive an amount of R170.61 owed to myself. I have still not received these funds although they are being stated on my monthly statement as a credit. It has already been over a month, I do not understand why your respective payments department has not completed this transaction. Nor why you fail to communicate as to what is the hold up. I am tired of being patient and understanding with you people. I want a conclusion with this refund immediately!</p>