Outstanding Refund

<p>A few months back Telkom overdeducted my account with approxiamtely R3000. After lodging a complaint the charges were reversed and a refund was requested (case #***7). However almost two months down the line I am yet to receive my money. I have logged another query (case #***3) only to be told via sms that the case is closed due to the fact that the refund was processed on the 03/05/2016. It has been three weeks since it has been "processed" and i have yet to receive any funds. I have called numerous times into the call center and have been promised call backs but as yet i have received no feedback. The level of customer service offered by Telkom has been appalling.</p> <p>All that I want is to have my money refunded ASAP</p>