LM
Letlhogonolo M
1 reviews | Active since Mar 2016
07 Feb 2018, 13:34
Outstanding order
I ordered a Samsung S8 online via Telkom mobile on the 29 of January. I received call from one of their consultants on the 29. we did the online process, and two days later I got an sms, that I was approved. Then I received another sms saying that R579 will be deducted from my account. it was deducted on the 02/02/2018. then I received another sms saying that my order is being processed. that was the last communication I received from Telkom.. I don't know when my order will be delivered if it will delivered at all. I don't have an order or reference number. I have tried to contact Telkom via their twitter page and Telkom website but still nothing.. I am beyond disappointed:(
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Replies (2)
Telkom's replyOfficial
05 Mar 2018, 09:45Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply05 Mar 2018, 09:45
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
LM
Letlhogonolo M's updateReviewer Update
05 Mar 2018, 10:39Hi Tumelo.
My id number is ***, Contact:***. My Name Letlhogonolo Mabobo.
I called the sales number and got hold of Thabang who is the team leader at the sales department, who managed to assist me with an order number: ***A, but the sms they sent me with order details said I ordered a Huawei P10 lite which I had not ordered, so I had to call again to change the order to a Samsung S8.
I don't even know when it will be delivered. I am beyond disappointed and frustrated. The whole exercise has left me disappointed and exhausted.
Its been a month waiting for the phone to be delivered, an entire month:(
LM
Letlhogonolo M's update05 Mar 2018, 10:39
Reviewer Update
Hi Tumelo.
My id number is ***, Contact:***. My Name Letlhogonolo Mabobo.
I called the sales number and got hold of Thabang who is the team leader at the sales department, who managed to assist me with an order number: ***A, but the sms they sent me with order details said I ordered a Huawei P10 lite which I had not ordered, so I had to call again to change the order to a Samsung S8.
I don't even know when it will be delivered. I am beyond disappointed and frustrated. The whole exercise has left me disappointed and exhausted.
Its been a month waiting for the phone to be delivered, an entire month:(