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Kefilwe D

1 reviews | Active since Jun 2017

05 Jun 2017, 16:24

Outstanding balance query

<p>I went to telkom storr in menlyn to change my banking details and I was told it will go off from my new banking details on the same month end which was during the month of April but that did not happen. As I was still waiting for the debit order to go through I received an invoice that I must now pay an amount of R353 which the R200 is for debit not paid.Then I went back to telkom and I was called by one of their call centre agent to log a case to dispute the R200 charged,I was given a reference number for my case and was told it should be resolved withn 5 working days but that did not happen.i went back again and another agent called I gave her the reference number and my contact number incase we got interrupted of which we did but she never called back.The amount of R200 was indeed deducted from my bank without any follow up made to my case nor any feedback that is.i received yhe worst customer service from telkom.and yet we get told that the calls are recorded but they failed to assist me, they could have traced the call and listened if there was any discrepancy between me and the agent who took my banking details.</p>

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Replies (3)
Telkom
Telkom's reply06 Jun 2017, 12:03
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply09 Jun 2017, 03:27
Official
Hi Kefilwed2 Please provide us with your account number or ID number for us to assist further, please reply via a private reply. Regards Sikelelwa Telkom Social Media Team

Best regards,

KD
Kefilwe D's update25 Feb 2018, 12:38
Reviewer Update
I am having the same problem Again with telkom. I have went to the store in menlyn logged a case.Noone called me back. I went and asked them to call back and I was told some that is not even on my bank statement. I was given an email but (081@telkom) but to my suprise it doesn't work. I went again to telkom store and gave them my bank statement, I am still waiting even now weeks later my problme is not resolved.all this happened in January and we going to March. I am supprised that an amount of R398.94 was deducted from my bank account.i went to Telkom store in menlyn and it shows that I was charged about R204 for not paying my account. So I was called by one of the operators and she said its because I did not pay my November instalment while my bank statement shows something else. According to my bank statement my December payment was not deducted and I had money from the 21st dec to jan so I do not understand what is going on, I never even received any emails from Telkom from November to January. It is not the 1st time this happens to me. PLEASE EXPLAIN! Kefilwe Suzan Dube 870 ********** 084 ********** 208