1 reviews | Active since Jul 2016
Outsource Call Centre to Brazil, Russia, India, China
<p>I placed a web order for a mobile phone on 27 June 2016. The message I received on the form was the following: "To confirm and finalise the details of your order, a Telkom agent will be in touch. So be on the lookout for our call. If you would like to follow up on the status of your online enquiry please call 10213 and enter the code 4562. You will be directly routed to one of our friendly Telkom agents."</p> <p>Ha-double-ha.</p> <p>On Monday 4 July I attempted to follow up. Phoned 10213 at 10:50. That tune played solidly for FOUR hours until at last I spoke to *mumble-mumble* at 14:45 when *mumble-mumble* promised that Zula (?!?) would contact me forthwith to finalise the order. Didn't happen.</p> <p>This is beyond ridiculous.</p>
Telkom Social Media Team is much more efficient than their Call Centre. Immediate response both on Hello peter and Facebook. My suggestion is that anyone who wants to contact Telkom use these platforms. Or even better, go to the local Telkom Direct shop -- if you have one nearby.
Telkom Social Media Team is much more efficient than their Call Centre. Immediate response both on Hello peter and Facebook. My suggestion is that anyone who wants to contact Telkom use these platforms. Or even better, go to the local Telkom Direct shop -- if you have one nearby.