outright shameful service

<p><strong>problem 1</strong></p> <p><br />My wife, Marna Reinecke opened an LTE contract, account number ********** 96, number ********** 394, with Telkom throught the online promotions. The lady misinformed us about the details of the contract. <br />she told us it is 10G available and 5G night surf per month. I directly asked her and repeated the promotion, in which she agreed that it was 10G data with 5G night surf. <br />to our surprise our data ran out after 8 days!!!! <br /><br /></p> <p>I went in to the shop, AGAIN, with no success!<br />THEN I was on the phone for 55 minutes with Nico Mhlongo, ********** trying to solve this with NO SUCCESS, AGAAAAAAIIIIINNNNN!!!!!!!! I was told by Nico that my contract was not 10G, but a 5G data, with 5G night surf, and an additional 5G to be used at any Telkom wife hotspot! </p> <p>THIS IS NOT WHAT I AGREED TO!</p> <p>His absolute *********** team manager “was busy” on the line for more than 50 minutes while I waited on the line for him to solve this. and even after waiting so long he never spoke to me! He told Nico Mhlongo that this is the contract and we can do nothing about it. this was misinformation, and therefore a problem on the side of Telkom. This team manager was given my number, but never phoned me back.</p> <p>so now I pay R200 per month for a contract I did not agree to!</p> <p>This is outright *******ion. </p> <p> </p> <p>I want this contract to be cancelled immediately! </p> <p> </p> <p><strong>Problem 2</strong></p> <p>We cancelled our telkom ADSL contract, account nr ********** 57361.<br />Firstly, to do this was almost IMPOSSIBLE because we were referred to the shop and the shop referrred us to do it online, which was impossible, back and forth!</p> <p>Then, upon cancelling, I was aware that there was an outstanding amount to be paid, but we did not have available internet due to failure of service after a huge storm cut off all internet in the whole of Doringkloof. the service provider said they will reimburse me for the time not having available internet, so the outstanding amount would be adjusted accordingly and be sent to me. <br />I have heard nothing since! <br />I asked to which account it should be paid, and what amount, with NO SUCCESS! <br />THEN I got a text message and phone call from Joyce Krige, ********** 814, ********** telling me you will list me at the CREDIT BUREAU!</p> <p>I explained the situation to her, where she informed me that she will follow it up, with NO FEEDBACK YET. <br />And check my account, you will see, even after my contract was cancelled at Telkom there still went off an amount of R500 on 28 November 2016, 28 December 2016, 30 January 2017. even though my contract was cancelled!<br />And yesterday, on 28 February 2017, another R191 was taken off my account! </p> <p> </p> <p>This is outright shameful service!</p> <p> </p> <p> </p>