CG
Christian G

1 reviews | Active since Feb 2015

24 Feb 2015, 06:35

Outright lies

Lo and behold!!! Last week I posted a complaint about Telkom's total lack of response to my three week ordeal of intermittent to no DSL connectivity. With 15 mins I got an email from Telkom supposedly apologising for the 'Inconvenience\. A technician pitched up at home and 'fixed' the problem.<br> <br> Seriously Telkom!!! The line worked for about 4 hours and is now dead again. Not only this the line is now down - PERIOD!!!<br> <br> Now all of a sudden we get told that the reason we have no DSL connection is because the phone bill ***) has not been paid. WHAT ABSOLUTE *******!! The phone bill has been paid in full. I have bank statements to prove it!!<br> <br> Once again Telkom your shine in your complete lack of commitment in ensuring that you provide the service you claim to do.<br> <br> WAKE UP AND FIX MY PROBLEM!!!!"

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Replies (1)
Telkom
Telkom's reply24 Feb 2015, 07:41
Official
Hello chrisvmg007,

Thank you for alerting us of this matter. Apologies for all inconveniences caused.

Kindly note that we have escalated this matter to our Technical Team for assistance. Feedback will follow. Ref: SM91524

Kind Regards
Tebogo Nash
Telkom Social Media

Best regards,