Outrageous lack of response.

I have been trying to get a fault fixed for over two months now. No one has bothered to come to inspect the issue. I keep getting calls with empty promises. I have also not heard anything back about me being refunded for services I have been paying for and not receiving. I have logged fault after fault, escalated faults and spoken to a number of people and no action has been taken to resolve this matter. This issue needs to be resolved.