Outrageous lack of customer care call line 10210

Hi there,<br> <br> We have been trying to get a technician to come to our place in order to install a line, so that we can get our internet going.<br> We have been waiting for this for three weeks.<br> Every time we call the Telkom costumer care line, 10210 the connection is either cut, or we are put on hold for over an hour without any assistance. <br> Today I finally managed to speak to someone, who proceeded to put me through the wrong department, which resulted in complete mess. And once again being put on hold.<br> <br> This is outrageous! <br> We still have not been able to get hold of someone that can assist us with our query.<br> <br> It took us 1 DAY to get an account going with Afrihost as our internet provider, almost one month ago!<br> Our account with Afrihost has been suspended as we are waiting for Telkom.<br> <br> Is it possible to speak to someone who can assist us???? And not put us on hold indefinitely??<br> <br> Look forward to hearing from you.<br> <br> Sepideh<br> <br>