1 reviews | Active since Sept 2016
Outrageous inefficiency: Still being billed two months after submitting service cancellation request!
<p>Disclaimer: My in person experiences at the Telkom office in Claremont have been generally positive. However, the online services and communication have been terrible. I submitted a service cancellation request on Dec.21. I know that you need to submit your request 30 days before cancelling so I knew that I would be paying for the month of January 2017. However, as of today Feb.15th, 2017 despite having sent in the requested service cancellation form and a copy of my ID as requested and getting an e-mail from a representative, I still do not have a cancellation confirmation and am still being billed for the month of February. The inefficency of this company is unbelievable and really unacceptable! I have e-mailed the accounts department to ask for a refund. Be careful when signing up for services with this company and document everything!</p>
I am still waiting for my account to be cancelled. I did receive a private message from two different representatives at Telkom but no action has been taken to correct the problem! This is now March 2017! A full three months after my cancellation request. I have now submitted the requested documents three times to different people at Telkom. Please get your act together!
I am still waiting for my account to be cancelled. I did receive a private message from two different representatives at Telkom but no action has been taken to correct the problem! This is now March 2017! A full three months after my cancellation request. I have now submitted the requested documents three times to different people at Telkom. Please get your act together!
I have repeatedly e-mailed Telkom at two different e-mail addresses 10210 and servcancellation with the requsted document, and I still have not received a confirmation of my service cancellation and I'm still being charged!!! This is comepletely ridiculous and unacceptable. Can someone please just do their job?!
I have repeatedly e-mailed Telkom at two different e-mail addresses 10210 and servcancellation with the requsted document, and I still have not received a confirmation of my service cancellation and I'm still being charged!!! This is comepletely ridiculous and unacceptable. Can someone please just do their job?!