Outrageous Excess Fees and Terrible Customer Service

I am extremely unhappy and frustrated with the service and access charge imposed by Worldwide Advisory Services. My phone is valued at approximately R12,000–R13,000, yet I was informed that I must pay an excess of R9,000 for my claim to be processed. This is absolutely ridiculous and completely unjustifiable. Charging such an excessive amount defeats the entire purpose of having insurance in the first place. If I had R9,000 readily available, I would have bought a new phone instead of submitting a claim.

This feels nothing short of a rip-off. What makes the situation even worse is the appalling customer service. When I contacted the call centre to demand clarity on this outrageous excess, the call was abruptly dropped while I was still speaking. This is unprofessional, unacceptable, and shows a complete lack of respect for customers.

Overall, this experience has been extremely disappointing. I have lost confidence in Worldwide Advisory Services due to their unreasonable charges and poor service, and I expect this matter to be addressed urgently.