OUTRAGEOUS CHARGES FOR A BOUNCE DEBIT ORDER

<p>Hi There, My debit order for Telkom bounced this month for the first time since I have got my contract with them. That was my mistake, BUT, then they charge me a SERVICE FEE of R212 due to the debit order that bounced. The day when I realised the debit order didn't go through, I phoned Telkom and ask what can I do to rectify it, and their response was I must wait until Telkom contact me to tell me that it bounced, but conveniently that is not on their records. I phoned in today and wait nearly an hour to get assistance what the Service fee was, only to hear this is due to a debit order that came back. I wanted to speak to the Manager, but she was busy and would phone me back. Her name is Samantha. I am still waiting for her call 4 hours later. I want them to reverse that R212.00 SERVICE FEE or change it to a much less charge. My account is for R589.00. The service fee is more than a third of my payment. I also paid the amount immediately after receiving the SMS from Telkom that the debit order, in fact, did bounce. Please assist. </p>