OUTRAGEOUS BILLING

Ive been a customer with telkom for 5 years now. I have a Data Line with telkom which i use on my router. I get 2 gigs of data which i finish within 2 days, after that i buy 20gigs prepaid data for 30 days as per normal.

Every time my 2 gig data is finished it cuts off and i reload again. Been doing that for a while until telkom changed the data prices, so i got a prepaid sim card from telkom cresta and buy my normal 20 gigs for the month.

End of August i got a bill of over R7900, end of september R2500 was deducted from my account from telkom. I went in their shop at cresta, they checked my account and couldnt figure out why my bill was so high. They said their out of bundle charges dont go over R500 and my contract cuts off after i finished my 2 gig bundle. they requested a call and a consultant by the name of Vusi Radebe called me and emailed me my statement. It shows on my statement that i had made calls, sent a number of sms's, sent airtime to some number and there were subscriptions that i was subscribed too and all of that reached R7900.

Vusi said someone was gonna get back at me and try to resolve the issue. Been requesting a call from the telkom shop in cresta every week in september and whenever they call me they say someone is busy looking into it, they will give me a call back once its been resolved. they said no deductions will be made to my account until this has been resolved.

Yesterday telkom deducted R2000 from my account, this morning telkom deducted another R6600 on my account. This issue has not been resolved and they taking my from me from something i didnt do.

* Data Sim doesnt make calls * data sim doesnt do airtime transfer * why wasnt my bill stopped at R500 * how was i subscribed to something i didnt agree on * that sim stays in the router for 2-3 days a month and i use my prepaid sim for the rest of the month * Ref No: ********** 0