Outraged with Telkom services

I'm so disappointed and outraged with the services that is provided by Telkom. My services are suspended now for 1 week. The day after suspension I visited the gateway branch asking the agent what was going on. He went through the profile. Couldn't understand what was happening. He advised he Will email the previous person I dealt with to assist. No call the following day went back. Same agent still no answers. I went back the 3rd day still unable to advise what is happening. I called the branch on Saturday morning then midday advising about my issue. The lady advised there is an amount outstanding and cannot explain why. Waited no calls. Call the branch yesterday morning and another agent advised she Will contact billing as she cannot see why my services are suspended. The account was paid way before time and everything was up to date. But no one's is willing too help. I'm left with no feedback. Terrible service as I Will gladly name those 5 agents that cannot figure out anything. I need this to be sorted out urgently and also I cannot be charged for services that was not provided and within continuous reaching out for assistance. I'm available daily before 9.30am and between 2pm and 3pm and after 7pm. My email address is ***. contact me on ***. Extremely disappointed with Telkom. This is not the first time.