Outraged consumer

Telkom mobile in lenasia trade route mall. I took out a contract that had 100 minutes on the package after receiving the package no minutes were given to me when i queried the call centre opened up a query after 10 days they sent a message query resolved no minutes received. Error on their marketing side they sent a message to a friend of mine saying the package was incorrectly noted with minutes that they cannot give their clients. When i went to trade route mall telkom mobile they said a few people had complained but they dont have it on their package. When i showed them my friends message the manager said to me t and c apply so they are aware just acting like they have no idea what you talking about. He then suggested an upgrade as i told him minutes are important to me so he upgraded me to a higher paid package but i had to come back in a few days to be able to qualify for it. A few days after i came back he said he will get it done next day nothing went back to him his excuse they were offline. I had to wait at the store till he got it done sent a query on email explaining what he had offered an upgrade so i would not be charged anything additional. Today 2 weeks later i get a statement of R10.000 stating due on the 25 th july That made me irritated and stressed out. When i called the call centre after a long wait the consultant said i had to pay for the device. I said what device she didn't want to investigate all she said was go to the store. What's the point of calling a call centre when they to lazy to investigate. When i went to the store the manager was surprised looking at my statement he said the call centre should have requested a receipt or a letter stating no device was given. He also said to me that the call centre does not like to assist the clients. New query logged in and is there hope we shall find out if my account is debited on the 25th of july as i have no confidence in the telkom mobile staff making sure that they can do their jobs efficiently so i dont have to keep on running in circles. No customer service the manager at the store said come back to us in 7 days if the query not resolved so in the meantime i must cross my fingers and hope that the staff at telkom mobile can be competent to get it right if not i am out of pocket. Please be weary of the contracts offered as they just use the deal and do not note what the deal has to offer on the contract and when they change the info you have to be stuck with something you dont want. Where is the consumer rights ignored they want your money but not interested in service you have to run behind them every step of the way correcting their mistakes. Makes you wonder what type of screening is done to hire staff that cant assist without you following up whats happening.