Outraged client

On the 20th January 2022 I purchased a Huawei Nova 9 at Telkom, Shelly Beach Express.

Upon purchasing the device I was told that it came with wireless earphones, however they were out of stock on that day. I was given the option to continue with the purchase and collect the headsets later.

I was assisted by a Sales Consultant by the name of Zukile at the time. The consultant called their manager and the manager said he will bring headsets with him from Durban and let me know once they are at the store.

I called to enquire about the headsets and now all of a sudden that was not part of the package I had purchased. On the contract given to me there is a signed note by the consultant about not having received the headsets.

I am appalled by this back and forth that is now taking place since the sale has been concluded. This is no way to treat a customer and to lie about accessories that should come with the product then say they were never part of the deal.

The worst part is me having to run after the dealership for what I am entitled too and what I will be paying for as agreed upon in the contract...