Outraged client !

On the 3rd of October I placed an order with Telkom for a wireless router which was on special. Firstly the agent Sibusiso was extremely rude the calls are recorded, he also gave me incorrect information stating I will receive the device after my first debit order goes off and I asked him several times if he is sure this is the correct procedure as I have been with Telkom for over 5 years and this is the first time I have heard of this process. I expected the device to be delivered the first week of November. Friday the 26th of October I recieved a call from an agent stating she would like to just confirm I will be receiving the device the coming week and she would like to confirm the address, up until then I was fine. Later that same afternoon I recieved a second call from an agent claiming she is from Telkom asking me if I would still like my device because the courier company tried to make delivery on the 17th of October which I was completely not aware of due to Sibusiso giving me the incorrect information initially!!!!! And I was out of the country. I never understand why the second agent is calling me on the same day and contradicting each other. On Monday 29th of October I called in I was advised that I would receive the device at the end of the week still I recieved nothing. I called on the 30th of October to be advised that my order was cancelled and they cannot see which agent cancelled my order I had to reapply for the contract with an agent called snegugu on the last day of the month because the deal was ending and the telkom agents messed up my order !!!! I am soooo extremely disappointed, disgusted & outraged by the service I have recieved from Telkom let's not forget to mention the waiting hours before your call is attended too. Today is the 8th of November and I still have not recieved my router !!!!