MS
Marcel S

1 reviews | Active since May 2013

14 Jun 2018, 10:54

outraged at telkom

you people are making me sick with your bs stories! I will refuse to pay any bills further watch me. I have cancelled my line In march, no one said its possible because my ISP hasn't released the line, so fine, i cancelled at ISP in march, 5 April i sent in my cancellation, 12 April i got a response, I paid april and may's bill for the line, and in MAY i got a call from the agent saying my line will be cut within 1 hour, yet may month end comes, my line is still on, i still pay, in June now and im still being billed for 1 July, i write a despite online, it never shows up, i complain, no one gets to me, finally i talk to an online agent expressing my frustration and my expectation for my bill being rectified, all they do is blame the ISP for releasing the line late (which is absolute bs, and even the date they gave me is may nontheless) and say i won't be refunded and they will only initiate cancellation now, then cuts the chat on me!! i won't pay it anymore, im not going to be responsible for your F ups. and if you suspend my other line ill cancel it too and not pay, im on my last nerve with telkom. You owe me 2 months in bills and this month is the third. don't pay me back and you will lose me as a customer, im done being reasonable, you owe me R426 and my line being off the bill this month too. im already fed up with this BS service, lies, and trying to blame others!

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Replies (1)
Telkom
Telkom's reply01 Aug 2018, 10:44
Official

HI marcel6260


We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,