SS
Sumaiya S
1 reviews | Active since Apr 2016
16 Apr 2016, 11:41
Outraged
Bought a telkom nefsurfer tab from peps ridgeway in october/november last year and in january,not even 3 months aftr purchace, started gving problems da screen was going plain and eventually went to all colours so took it back to pep in january and was told dat if its water damade i'l hv to pay,i assured thm it wasnt and neither was da tab dropped,aftr a month had no feedback so went to store and thy said thy had no feedback either,went in 3 times aftr dat and last week on da 7th april,purtunia said she will find out and get back to me,she phnd bak on da 8th and i got their contact number,i phned nly to b told dat da inside lcd is cracked and hv to pay +-R500 for a tab dat costs R1000 cause it was caused by pressure on da screen,i told da lady dat da phn wasnt dropped or sat on and my finger really isnt dat heavy,how do i know if it wasnt a factory fault as it wasnt even 3 months of purchase and was experiencing problms
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
16 Apr 2016, 12:47Hello Sumaiyasidat,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224285.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224285.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply16 Apr 2016, 12:47
Official
Hello Sumaiyasidat,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224285.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224285.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
SS
Sumaiya S's updateReviewer Update
08 Jul 2016, 16:45With regard to your last and only response on the 16 april,it was said that feedback will follow,its now 2 months since and no feedback yet and i have sent 2 emails and still no response,your service is really disgusting and pathetic,i only had my tab for a few months before i had to give it in for repairs,my guarantee is going to expire and i have not been receiving my 200mb since february,am i now going to get my tabback wn the guarantee expires nly to find something else wrong,i await your immediate response or i am going to take this further
SS
Sumaiya S's update08 Jul 2016, 16:45
Reviewer Update
With regard to your last and only response on the 16 april,it was said that feedback will follow,its now 2 months since and no feedback yet and i have sent 2 emails and still no response,your service is really disgusting and pathetic,i only had my tab for a few months before i had to give it in for repairs,my guarantee is going to expire and i have not been receiving my 200mb since february,am i now going to get my tabback wn the guarantee expires nly to find something else wrong,i await your immediate response or i am going to take this further
SS
Sumaiya S's updateReviewer Update
14 Jul 2016, 07:40It is alrdy 5 days since my lst msg to u and still no response,it really does not need your dissatisfied customers to show how pathetic your customer service is,your department clearly proves it all by thmslves,my ref:no given by u on 16 april SM224285 in case u do not know wat i am talking about,which is possible
SS
Sumaiya S's update14 Jul 2016, 07:40
Reviewer Update
It is alrdy 5 days since my lst msg to u and still no response,it really does not need your dissatisfied customers to show how pathetic your customer service is,your department clearly proves it all by thmslves,my ref:no given by u on 16 april SM224285 in case u do not know wat i am talking about,which is possible
SS
Sumaiya S's updateReviewer Update
06 Aug 2016, 20:074 months since your reply to my initial email and no response to my other emails,telkom and peps sure does a great job in showing vryone just how useless and patethic your customer service is,you guys hv my tab longer thn i did guess my nxt step is to take this now to the ombudsman since both companies dont gv a ****
SS
Sumaiya S's update06 Aug 2016, 20:07
Reviewer Update
4 months since your reply to my initial email and no response to my other emails,telkom and peps sure does a great job in showing vryone just how useless and patethic your customer service is,you guys hv my tab longer thn i did guess my nxt step is to take this now to the ombudsman since both companies dont gv a ****