1 reviews | Active since Jul 2013
Outdated Exchange and Poor Speeds and Service
Hi All,<br> <br> I just need to warn anyone considering a Telkom ADSL line. I've been struggling for over 1 year to get Telkom to upgrade my exchange (the only exchange in Pinelands) that is not upgraded to allow for 10MB of ADSL. The highest it can go is 4MB which doesn't account for the volumes on the old exchange which causes you to get 1.5MB if you lucky during any time of day.<br> <br> It's pathetic, every day I call, log faults etc, no one comes and no once assists with moving me to another exchange, even if I've opted to change land line numbers or do anything needed to get this resolved.<br> <br> I'm a web developer and this connection is HORRIBLE. BUT my neighbours (5 metres away) can get 10MB up to 20 with ease, but not me.<br> <br> SO SO SAD!<br> <br> Another logged ticket: 339CWK200116 - still waiting for any feedback and the fault section on the website displays no info, so it's most likely NEVER going to be looked at!!!
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM192336.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM192336.
Kind Regards
Gadija
Telkom Social Media Team
