Outbound only support is a pathetic excuse for customer service.

<p>I sent an email to cancellations on the 4th of July. I missed a call from Telkom on the 14th of July while in a meeting, when I returned the call (after being on hold for half an hour) I was told that cancellations is only outbound and my call cannot be transferred and that I should resend the request. I did. Since then, no one has called me however, Telkom continues to bill me. I want to cancel this account - why has it not been done? People have jobs, it is not always possible to take calls in the middle of the day. Why not email? Outbound only support is a pathetic excuse for customer service. </p>