Outage

On the 22nd of July 2015, my ADSL started to become very slow. I checked the router information which stated that the line synchronized at 320kbps (downstream) and 460kbps (upstream). The correct figures should be 2048kbps and 512kbps (talking under correction). I reported it to the call center and the representative reset my port whilst i was on the phone. Now my line will not synchronize at all.<br> <br> My whole line (Phone and ADSL) has been off since the 22nd of July. On the 28th of July i phoned the call center again. The lady stated that my fault has been assigned to a technician on the 22nd of July already, but he didn't attend to it.<br> <br> The fault was then escalated to force the technician to provide feedback within 24 hours. This also did not help. During this time frame i also sent a few messages to the facebook representative of Telkom to request feedback. No feedback was provided.<br> <br> Benno