oH
omrisha H
1 reviews | Active since Jan 2016
04 Dec 2017, 16:45
Out to rob
I had taken my first contract in Nov 2015. I then took a laptop in Feb 2016 and returned it within 7 days.
Telkom cancelled my cellphone contract and not the laptop contract. They then reinstated my cellphone contract as a new contract taken in Feb 2016 which is incorrect as it was taken in Nov 2015.
In May 2017 I upgraded my cell contract to pay off the old cell device for only 7 months may to nov 2017.
Now I get told that I need to pay for the device till Feb 2018 because according to them the contract was taken in Feb 2016. But originally it was taken in Nov 2015.
I need the credit to be asap
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
14 Dec 2017, 08:26Hi omrisha1510
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply14 Dec 2017, 08:26
Official
Hi omrisha1510
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
oH
omrisha H's updateReviewer Update
08 May 2018, 08:15Hi there
I need urgent assistance
I had contacted Telkom via chat on the 23 march 2018 to change my banking details for my debit order
However the agent stated that it was too late for the debit to go off my new account for that month so I did mention I was going to make a manual payment which I did as attached
On the 31 march 2018 telkom debits my new capitec account with R699.10 but I had already made the manual payment, which means now Telkom has been paid R1398.12
I had went to the bank and reversed the debit order which cost me R40 to do so and now Telkom is charging me R200 for a non-payment yet I had made the manual payment
This is unacceptable. There is always an issue with Telkom and their billing as they have no idea what they are doing. This is not my fault as your agent mentioned that the banking details won’t be updated in time
I want that R200 credited as I’m not paying for that
oH
omrisha H's update08 May 2018, 08:15
Reviewer Update
Hi there
I need urgent assistance
I had contacted Telkom via chat on the 23 march 2018 to change my banking details for my debit order
However the agent stated that it was too late for the debit to go off my new account for that month so I did mention I was going to make a manual payment which I did as attached
On the 31 march 2018 telkom debits my new capitec account with R699.10 but I had already made the manual payment, which means now Telkom has been paid R1398.12
I had went to the bank and reversed the debit order which cost me R40 to do so and now Telkom is charging me R200 for a non-payment yet I had made the manual payment
This is unacceptable. There is always an issue with Telkom and their billing as they have no idea what they are doing. This is not my fault as your agent mentioned that the banking details won’t be updated in time
I want that R200 credited as I’m not paying for that