Out of stock out of mind

I. App**** for a Samsung device at Knysna Telkom direct store only to be told that there was no stock available and would be available In a day or two this been told after a lengthly application for myself for a new contract. I have tried on several occassions but to no avail number jkust rings and on one occassion a voice prompt to leaving a msg. And will be contacted but no avail to this day. I have been contacted by Telkom sales as to making an application for the device which there is stock availability unfortunately my application cannot be processed until I have cancelled my existing appliication with the stores direct. I'm very busy and cannot keep going to the store and cannot. Get hold of the people at Telkom. Knysna direct store. Have dealt with Telkom direct stores. For a long time and never had this kind of bad service. My wife and I have had services for many years from Telkom and have been excellent but this particular store in question is rather bad news and very disapointed. Where to now.?