LK
Lezanne K

1 reviews | Active since Jan 2014

09 May 2016, 08:54

Out of stock for more than 2 months... still no word from Telkom...

<p>I successfully signed up for the March promo on the 3rd of March and received the Samsung Galaxy J1 Ace on the 11th of March. To date the Telkom call centre agents keep telling me that they are out of stock with the LTE pocket wifi routers and they keep promising dates for receiving new stock and delivery yet nothing has come from all these big promises... If Telkom is having a stock crisis then why not be professional about it and LET THE CUSTOMERS KNOW??? Communicate with us so that we know what is going on... Send an sms out to all concerned so that we can be kept in the loop. It is NOT the customers job to follow up when you clearly have a crisis at hand... I have been a customer for years now and I am seriously considering going to a different service provider over this absolute disregard for me personally as a customer.</p>

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Replies (1)
Telkom
Telkom's reply09 May 2016, 10:43
Official

Hi lkruger87

Apologies for the delay and inconvenience caused. Our team will look into this matter and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.