SD
SOOMAYA D
1 reviews | Active since Apr 2016
01 Jun 2018, 16:23
Out of Stock - Bad Customer Service
I ordered a laptop online in April, the order was approved and I received reference number. It was for a Dell Inspirion 3567 for R369 per month on Smart Internet 1G deal.
I have been waiting for delivery of my item ever since, it has been more than a month. I have called the 10213 number basically every day, I have messaged on Facebook and Twitter and I get the same response….Online Sales team will get back to me.
I have not been contacted by anyone at Telkom, no one knows when stock will be available and this puts me at a huge inconvenience as I required the laptop URGENTLY
I am hoping you can assist with some feedback as I really need the laptop this week, I have been more than patient.
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SOOMAYA D's updateReviewer Update
12 Jun 2018, 14:20Hello Moenieb,
I received a call on the 04.06.2018 from David at the Tshwane office ( ********** ). He advised that he had the laptop in stock but did not have the anti virus that comes with the contract. I advised him that it was fine, he could courier the laptop, router and the MS Office and I would get the anti virus at another time. He confirmed that he would then proceed with delivery and I would receive my laptop by latest Thursday (07.06.2018)....As you can guess, I did not receive my laptop, I even called the courier company to find out if I had a package waiting as your system was down. I have called numerous numbers since only to be told once again that there is no stock. I have been waiting for 6 weeks! I was supposed to receive the item within 7 working days. This is beyond ridiculous now and I demand feedback URGENTLY!!!!
SD
SOOMAYA D's update12 Jun 2018, 14:20
Reviewer Update
Hello Moenieb,
I received a call on the 04.06.2018 from David at the Tshwane office ( ********** ). He advised that he had the laptop in stock but did not have the anti virus that comes with the contract. I advised him that it was fine, he could courier the laptop, router and the MS Office and I would get the anti virus at another time. He confirmed that he would then proceed with delivery and I would receive my laptop by latest Thursday (07.06.2018)....As you can guess, I did not receive my laptop, I even called the courier company to find out if I had a package waiting as your system was down. I have called numerous numbers since only to be told once again that there is no stock. I have been waiting for 6 weeks! I was supposed to receive the item within 7 working days. This is beyond ridiculous now and I demand feedback URGENTLY!!!!