KR
Klaas R

1 reviews | Active since Jun 2014

05 Jan 2016, 13:37

Out of Stock and phone not answered

HelloPeter,<br> <br> I app**** for 2 phones with Telkom at the Menlyn branch and I still have not heard anything from them by now.<br> <br> I was told that the phones will be delivered within 2 weeks and its been almost 3 weeks now. It seems it is a common Telkom problem not to answer their phones and they are not willing to solve this problem.<br> <br> I lost count of how many times and days I tried to call them without any answer.<br> <br> I went to the Kolonade Telkom branch on Sunday and at least the lady who help me was honest and told me they never keep stock in store.<br> <br> My complaint is that Telkom should answer their phones and be honest about the time frame it takes to receive stock because that way you have a choice as a customer to apply for the same phone with another supplier, instead of waiting for something that you are not sure if will ever be delivered.

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Replies (1)
Telkom
Telkom's reply05 Jan 2016, 15:47
Official
Hello klaasy,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM183717

Regards
Luleka
Telkom Social Media Team