Out of stock and no feedback

On the 25/09/15 I filled out a contract form for a Samsung Galaxy Tab A, the lady who assisted me informed me that it takes about 2 to 3 days for a contract to be approved and I would be notified if it was either approved or declined. I was also told that the stock will arrive on Monday 28/09/15 and since then I have called on numerous occasions and have been into the Telkom Eastgate branch twice. <br> <br> The 2nd time I went into Telkom I was told that there is a shortage of stock and it is a nationwide problem, I asked when the stock can be expected,because I can not keep coming into the store and when I call the store number which is on the Eastgate website, there is no answer &I got no response.<br> <br> Today I tried calling the Telkom customer care line to find out whether the contract has been approved or not, as I have had no feedback from Telkom regarding the contract at all. I was told that the contract has not been entered onto the system and that it can take up to 2 weeks for this to happen, I then asked to be transferred to the complaints department as this was not what I was told when I was in store filling out the contract form. I got told that there is no complaints department