MA
Megan A

1 reviews | Active since Nov 2015

16 Nov 2015, 11:30

Out of stock

We visited the Telkom store in Centurion for a LTE router. We were told to return in +-2 weeks because they had no stock of the item we wanted. We returned 2 weeks later and still there was no stock. We were asked to complete the application forms and we would be called when they have stock. <br> <br> We didn't recieve any feedback and I returned to the store about 2 weeks later. I spoke to someone who referred to himself as the manager and he gave me a story about the device being phased out and that I should come back in the first week of Nov '15. Needless to say I returned that week just to be told to come back in a few days times. This upset me a lot. I returned on the specified day and still nothing. I asked to speak with the manager and to my amazement it was someone different from my first encounter with the manager. I asked for my application form because I was going to another network because this was ridiculous. My business depends on an internet connection, thank you very much Telkom.

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Replies (1)
Telkom
Telkom's reply16 Nov 2015, 13:39
Official
Hello Megan007,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM168163

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team