RP
Rika P

1 reviews | Active since Feb 2018

21 Feb 2018, 13:32

OUT OF STOCK

I app**** online for a Laptop Smart Internet 1GB Data deal. On the 12th of February 2018 the sales department phoned me. Everything was pre-approved, but the lady said there was no stock. She would phone me back later that morning, because she will receive a new stock list at 10:00 am. I eventually got a call that afternoon, saying that there was stock. We went through all the details etc. My first debit order, to test my bank account details, went of on the 15th of February. Since then, I've heard nothing from Telkom. I phoned several times and this morning I had enough. 10213 operator told me that there is no stock on the Laptop! How on earth!! No one can tell me when I will receive my deal. No one phone me back or email me. Even after I was told that they would phone me back within half an hour. I am so disappointed.

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Replies (2)
RP
Rika P's update01 Mar 2018, 09:16
Reviewer Update
Jip****! Still no answer from Telkom and still nothing delivered. Wow! The lack of customer service.
RP
Rika P's update23 Mar 2018, 08:06
Reviewer Update
You don't have to worry about that now. I've cancelled my deal on the 5th of March 2018. And liked I've suspected - I'm still waiting for the first premium to be refunded. They said 7-10 working days. Today is the 13th working day. So I assume I will wait forever now.