OUT OF SERVICE SINCE THE 8TH FEBRUARY 2016

I REPORTED MY PHONE OUT OF ORDER ON THE 8TH FEBRUARY 2016, I FOLLOW UP 2 TO 3 TIMES A DAY, THEY SAY IT HAS BEEN GIVEN TO A TECHNITION, STILL NO SERVICE. WHAT NEXT, WHO DO I CONTACT NOW, THEY WON'T LET YOU SPEAK TO A MANAGER, FRUSTRATION, FRUSTRATION? IS THERE ANYONE OUT THERE THAT WANTS TO LISTEN AND HELP???