Out of service once again

Morning, I previously made an query on behalf of mother in January 2020, with regard to her telkom line, which was sorted out.

Now the problem has auccured once again. Line has been blocked, her 2GB was never allocated to her. This is the worst service I have ever came across.

My mother's details are Mrs MJ Bunce, and I cell no, *** and land line number is ***. If this does not get sorted out by close of business today, I will report them to the Telecommunications Ombitsman. Thanking you