Out of order phone

My telephone was knocked out by lightning on 22/1/2015 and I reported the matter on 23/1/2015. I received a sms with a reference nr of 222CRZ230115 stating that Telkom will endeavor to resolve the problem within 2 days. To date (2weeks later) no one had came to fix the problem. When I called their toll free nr 01210 I was told that my name has been placed on a list and that the technicians are working according to the list. However my neighbor across the road reported their phone 3 days after me and their phone was fixed within 4 days. How is I that I am told that I must wait till the technicians came to my name on the list but others are being helped immediately.