Out of Order line

Good Morning, Since late August I have been reporting my Telephone line and adsl line out of order, it was suggested i check my instrument which i did I bought a new one, no service after numerous calls lots of ref numbers of which the latest one is 70CRK140915 it was promised after 4 weeks the line will be fixed on the 26th but till now and after a another call nothing has been done yet I AM NOT GOING TO PAY THIS BILL as i don't have any service on both lines, My husband passed away and I told them I desperately need my line, still nothing what is happening to Telkoms service?? I think of going to Neotel but Telkom is the only ADSL lines provider so i am stuck, i am on the verge of taking this to the media