Out of Internet since 16 June 2017 - TELKOM useless

Item: Telkom
Rating: 1

During the morning of 16 June we suffered cable theft in our area. Telkom was immediately informed and all neighbours followed up to expedite resolution. The cables were replaced on Monday, 20 June, NOT reconnected and manholes left open enough for the cables to be picked again during the night of 20/21 June. TELKOM were supposed to connect the lines again by COB Monday. SInce then we have had the following continuous issues: - lines being mixed up - days / weeks of no internet, slow internet - empty promises for resolution by both TELKOM and their contractor FORTEL to resolve these problems. I am one of the fortunate users whose services have been fully restored. My neighbour living across the street still has NO service in spite of following up on a daily basis with TELKOM (MR Harry Soko) and FORTEL. His wife is (supposed to) run her own Photography Business from home and is suffering tremendous financial implications due to her inability to use the internet. In addition to this Mr Kidson has had to reopen the TELKOM FAULT not less than 3 times... for absolutely no reason as the internet is still down and TELKOM keep on closing the fault with the following message: Dear Customer your report reference ********** 37 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use http://www.telkom.co.za/sites/contactus/emailus&formId= ********** 128175. Please do not reply to this SMS. Telkom Appalling service. Is there any way that TELKOM can actually support us in Uitzicht, Durbanville?

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