RW
Richard W
1 reviews | Active since Jul 2011
01 Jul 2015, 11:31
Out of Bundle Billing
Hi,<br> <br> I have been complaining that I have been over billed for the last 5 month about being billed for out of bundle even though I do not browse out of bundle. I have physically removed the Sim card from the device when I reach my cap. I even adjusted my spend limit to R0.00 which made no difference.<br> <br> I have two cases : ***4 and ***3<br> <br> I ask if someone can please contact me to try and resolve this issue.<br> <br> Regards,<br> Richard<br> <br>
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Replies (1)Telkom's replyOfficial
01 Jul 2015, 13:01Hello ricwoo8159,
Thank you for making contact with us and taking our call.
Please be assured that this matter has been escalated to our Billing Department and feedback will follow
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us and taking our call.
Please be assured that this matter has been escalated to our Billing Department and feedback will follow
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Telkom's reply01 Jul 2015, 13:01
Official
Hello ricwoo8159,
Thank you for making contact with us and taking our call.
Please be assured that this matter has been escalated to our Billing Department and feedback will follow
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us and taking our call.
Please be assured that this matter has been escalated to our Billing Department and feedback will follow
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
