AV
Andre V
1 reviews | Active since Jul 2011
19 Apr 2016, 12:55
Out of box failure- refusal to replace
The SIM card for my new Samsung s7 from Telkom, was activated yesterday morning. This morning, the phone's screen became unresponsive to touch. Telkom has gone deaf- the only feedback I get is: This is the wrong channel but I will \book it(and my data) in\" they will send it away for an indeterminate period for assessment or repair.<br> This is unacceptable service 1 day after activation.<br> I want a replacement phone immediately."
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Telkom's replyOfficial
19 Apr 2016, 15:34Hello andrevnvrn,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM225235
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM225235
Regards
Luleka
Telkom Social Media Team
Telkom's reply19 Apr 2016, 15:34
Official
Hello andrevnvrn,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM225235
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM225235
Regards
Luleka
Telkom Social Media Team