Out of box failure for almost 6months and I'm paying almost 12k

My husband and I purchased a laptop and printer with a router deal at Telkom at Blue Downs mall. We collected the deal on Friday 27th January 2023 just before 5pm. As explained to the agents it was urgent due to my workload.

Over the weekend we followed instructions for setting up the printer to work with the laptop but no luck. I took both to an IT specialist who also ended up having issues as the one windows was 10 and the other 11, it would be stuck in one place. I immediately went back to the store who took my details where I've been advised they will contact me. This laptop is extremely slow as it takes 20 minutes to start up, even the agent at the store was surprised when I switched on the laptop. I received a text message the Wednesday and called the number in the text where I have been advised to explain the issue and advise we are no longer interested in the deal as it only gave us issues from the get go and we are now despondent.

We do not want the laptop and printer deal, can it please be returned. Should there be a pro rata we don't mind paying it. We are just no longer interested in the deal.

It is now the 9th of May 2023. This laptop went to Platinum Warranty for 3 times. The would send back the products advising us it has been assessed and nothing is wrong with it when the issue is not resolved. I requested for new items as it is out of box failure where it was refused. I requested for a credit not where I have been advised its not a hardware problem but software and I need to pay to update the software. My question. I'm buying a new laptop and printer that's not working for almost 12k yet I need to spend money to fix a Brand new item... Unacceptable. I went to the store where I'm not being assisted, I requested to be in contact with the area manager where I was also denied.

I really don't know what to do anymore.