Oustanding Query of two years ongoing

It's been two years now that I am waiting for Telkom to assist me with my query.

They said I needed a new portable phone & they were going to do it in April 2018 they disconnected my line & still haven't fixed it. I don't even know now if I am in arrears with my yearly Subscription fee.

If there's anyone at Telkom with the necessary skills to assist me with resolving my query I would really appreciate your assistance.

Regards,