Our Telkom offline since 06/05/2017

<p>Our Telkom has been offline since 06/05/2017 (voice & data) and to date, we are still offline and Telkom cannot provide me with an ETA of when this problem would be rectified.</p> <p> </p> <p>Our fault is also still open when logging into my Telkom account. Ref no 53920</p>