KP
Karlien P

1 reviews | Active since Apr 2012

01 Feb 2016, 09:08

Our telkom line is not connected.

We have been struggling to get an invoice from telkom since we took over a new business. On Monday evening i received an invoice which i paid on tuesday morning. After the payment has been made and the proof of payment sent to telkom our lines was cut off. I phoned telkom and they said we must wait 24 - 48 hours for the payment to reflect and i was informed that the payment does reflect and the account has been re - opened. We still cant use our business lines ( your account has been locked please contact customer care) I was on the phone last week every day for almost and hour every day and Friday 3 hours and visited the branch in Brits Mall as well after the call centre told me to go to the branch for assistance and could not sort out the problem there also. Today it is almost a week later and still i am on the phone with telkom and my lines is still not working.<br>

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Replies (1)
Telkom
Telkom's reply01 Feb 2016, 10:09
Official
Hello Karliendup1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM194859.

We apologise for any inconvenience caused.

Kind regards
Wesley
Telkom Social Media Team