Our service starts whenever

ADSL issues : We have been trying as a business to resolve a modem issue for the last month. I cannot see how this is acceptable. Our long journey started when our current modem failed and we decided to upgrade our service. The new service came with a new modem. Firstly we tried to acquire a new modem on the same day from a Telkom store. After visiting your Clearwater store we were told that the router had tom be shipped and could not be collected. Then 5 days later a router arrived to our delight. However the Modem was found to be faulty. The faulty modem was returned to then brought to 2 Telkom stores for verification that the modem was faulty and no further assistance was given. We were abruptly told that we had to contact the call centre for assistance. After contacting the call centre we were informed that new modems were not issued and that our modem will have to be repaired ( Despite what the consumer protection act says about the faulty equipment). We are now told that we will have to wait for the repair and might be receiving a new modem. I think this service is shocking! how do you expect to keep clients based on this? We are a small business and we rely heavily on cloud based solutions for our day to day functioning yet Telkom is crippling our business by not providing the service required..