Our line is dead for a month

We are still without a working telephone line since 24 December 2017, due to lightning. We have logged the fault on 25 December 2017 and received a ref number. The technician arrived on the 5 January 2018 to inspect the fault and found that the fault was not with our phone instrument or anywhere else on our property. The technician said he will investigated the fault further. On 7 January 2018 Telkom informed us that they are still aware of the faulty telephone line. On the 16 January 2018 we sent a complaint through their website and they only rep**** that they had received the complaint, but without any further respond.

Can you please assist / advice us with this problem.