Our equipment are still testing your line

After 3 days of phoning in the morning, the new excuse is as follow: "Our equipment are still testing your line to determent the fault." Seriously!! how @#$%^ long do you need to test a line to see if it is working or not? And don't forget the following: "Sir there is a R300 call out charge if the fault is not ours." No #$%^& problem come to my house and show me the fault is on MY side. And then this: "Sir you can claim back for the time your service was interrupted." Well no @#$%^ problem, will you be able to cover my R3700 service provider and my business lost in the same claim? No wonder people move from Telkom to find other means of service. No wander you need contractors to do installations. Because you are uselessssssssss!!!