Our Business has been without Internet for 3 days

We are a Business with a 20MB ADSL line which way pay a premium price for.<br> When the ADSL line does work, it consistently drops !<br> Now we have been without Internet access for 3 days already and can not operate as a Result.<br> <br> We have spent the whole day on the telephone on hold with Telkom. <br> They informed us that the Router needed to be re-configured. <br> Which we got our IT company to come in immediately and resolve. <br> But this is not the case- the IT company has confirmed that it is in fact the ADSL line that is not operating like we had informed them originally!<br> Now we pay the IT Company for their call out & service- but was not actually required.<br> The Telkom Business call Centre obviously advised us incorrectly.<br> We have spoken to several Telkom Employees in the their Business Call Centre which all give us different stories and drop calls.<br> Their Turn around time for a Business is between 3-6 Days, which is not acceptable- how do they expect your business to operate for a week without internet!<br> <br> On top of all of this- their online portal has not been updated since I initially logged the fault and states that the are no issues in our Area!<br> We have been waiting for 3days!<br> Fault 23CRZ230815